[ENG] Moving to New Apartment. No Cable Connection. New Contract?

[Soy]

Hello,

I tried calling the phone Kundenservice for my problem, but they told me to write on the forums instead.

I already have a 400 Red Internet and Phone contract at my old apartment, but the new place I'm moving to has the ability to have 1000 Red Internet and Phone contract. I was hoping to get a new contract, but I was already charged the 39euro to move my contract from the old apartment to the new apartment.

I moved into my new apartment today. There is nowhere for me to plug in my internet cable Fritzbox. The Hausmeister told me I need to call Vodafone to schedule a technician to come by and change my connection. 

Can someone please help me schedule a technician to come to the new apartment to change my connection? And can I have someone help me upgrade my internet speed from 400 to 1000?

Thank you.

[Lars]

Hi Soy,

You can order the tariff change after the installation simply via the customer portal.

In order for a technician to come to you to install the connection, I need the following data by private message :

- Customer number

- Name

- Date of birth

- Address (old and new)

- Phone number so that the technician can make an appointment.

Post a short message here in the thread once you have sent the PM.

Best regards

Lars

[Soy]

Thank you for the help. I sent you a private message with the information requested.

[Lars]

Hi Soy,

I have created an installation order. The colleagues will contact you by phone to arrange an appointment. Please give me feedback as soon as the colleagues have arrived.

Best regards

Lars

[Soy]

Hello,

Thank you so much for making the appointment for me! The technician came yesterday and installed the internet cable. All is good now.

Thank you again!

[Stephan]

Hi Soy,

perfect.

Good to hear that our technician could install the internet connection. Any further questions so far?

Regards

Stephan