Contract ends Jan 25 why is bill for whole month?

[Sunbl0cker]

I cancelled my contact and it should end on 01.25.2021 but my bill for January is from 01.01.2021 - 01.31.2021

Why is that?

[Lars]

Hi Sunbl0cker,

the billing system does not recognize terminations in the future. It first calculates the full month and in the invoice after the cancellation it is corrected.

Best regards

Lars