Frage
Antwort
Lösung
am
23.11.2018
14:21
- zuletzt bearbeitet am
23.11.2018
14:56
von
Seb4sti4n
I have left Germany late June 2018.
I would like to cancel my contract. I have not logged in since June 2018.
I sent my router and a letter requesting my contract cancelation before I left Germany to **** 90475 Nürnberg.
I am being charged every month and this is not fare.
Please help cancel the contract as soon as possible.
Edit: Please do not post your address.
am 21.12.2018 00:53
am
21.12.2018
07:09
- zuletzt bearbeitet am
24.12.2018
10:50
von
Anett
I understand that it was my mistake to send to Erfurt, but I did not give it earlier then November.
I have a full email exchange proving this from 24 September. Please see attached screenshot
I was not able to access vodafone forum untill later I forgot my username to password.
Kind regards,
Dan
Edit: attachment removed because it contains private data. Please avoid posting them publicly, as everyone has access to them.
am 21.12.2018 20:59
It's the same problem again...
Sole contractual language is German - if you send letters in English, they may be simply rejected - especially if sending them to the wrong address.
And the other thing:
Even despite the language fact - your letter did not include all the necessary information needed for this kind of cancellation. It missed at least the confirmation of your movement (e.g. the "Abmeldebestätigung")...
am 24.12.2018 10:50
Hello danchily,
I'm sorry, but even I can only agree with Thomas. The cancellation was processed correctly by us.
Regards
Anett