Changing address Umzugsservice

[Jeremydxn]

Good morning,

A couple of weeks ago I tried to use the umzugsservice when logged into my account  https://kabel.vodafone.de/meinkabel/meine_kundendaten/umzugsservice and recieved a "successfully submitted" type of message on screen but never recieved a confirmation via email or other notice since then. The moving date is Jan 28th and I hope to be able to take my service with me to the new address. Any help to make a seemless move would be great. 😃

Thank you in advance and have a great day

[Lars]

Hi Jeremydxn,

since we already have your data, I could check right away. Unfortunately, I can't find a move notification in the system. Can you please send it again via the move service? Then report back here tomorrow. Then I can see if the new order is in the system.

Best regards

Lars

[Jeremydxn]

Hi Lars, thank you so much for your reply and help.

Following your advice, I applied the address change again this evening and recevied the message attached below. Looking forward to your reply at your convenience.

Warm regards,

Jeremy

[Lars · Accepted solution]

Hi Jeremydxn,

according to the screenshot, no cable is possible at the new address. Therefore you are offered DSL. Please go to the link "Zum Angebot".

Best regards

Lars

[Jeremydxn]

Hi Lars,

Wow, that was easy...honestly it looked so much like normal advertising that I didn't even look at what it said.

Okay, we're all set then! Thank you for the kind and quick service.

Best regards,

Jeremy

[Tina]

Hello Jeremydxn ,

your welcome. As your request is solved, I will close this thread now.

Best regards

Tina