Cancel the DSL contract

[hhajipour]

Hi there,

I registered for the DSL internet connection using Check24, now I would like to cancel the registration. I send you an email to " cable-widerruf@vodafone.com" around one month before. Please let me know how can I return the package which you are looking for, and please consider that check24 that we can cancel our contract in 14 days, and I requested for cancelation before that.

German version:

Hello,

I am using Check24 for the DSL Internet connection, now I want to cancel the registration. I send an email to kabel-widerruf@vodafone.com about a month earlier. Please let me know how. Please note that check24 gives the guarantee that we can cancel our contract within 14 days. I requested a notice before.

 Edit: @hhajipour thread moved to right board

[Nancy]

Hello hhajipour,

have you received confirmation of your revocation by e-mail in the meantime? Please send me your customer number, name, date of birth and address by private message and then report again here in the article. I'll have a look then.

Best regards

Nancy

[hhajipour]

Hi,

Thanks a lot for your consideration, I've sent the information by "private message" to you. Please let me know what I have to do next.

Best,

Hossein

[Nancy]

Hello hhajipour,

thank you for your data.

Your revocation is stored in your customer data. I have finished everything and cancelled your contract. You will also receive a written confirmation. Simply look in your customer portal under documents.

Please send your cable router to the following address:

Vodafone Kabel Germany GmbH

c/o DHL parcel

At Tower 222

90475 Nuremberg, Germany

Do you have any more questions?

Best regards

Nancy

[hhajipour]

Thanks a lot for your consideration. Shall I pay the post fee? or it's paid before? and about the document, I couldn't find any document in the following linl "https://kabel.vodafone.de/meinkabel/meine_kundendaten/meine_dokumente" could you please let me know where can I find it?

Best,

Hossein

[Nancy]

Hello hhajipour,

You are already right on the page, but the document is not stored there so fast. Please be patient.

Best regards

Nancy