Cancel security packages included as label internet additional plan

[GopiSankar]

Hi ,

I contacted the community via https://forum.vodafone.de/t5/Internet-Telefon-TV-%C3%BCber-Kabel/Cancel-the-SecurityPackage-Sicherhe...
To cancel the additional option of security package. I also received a confirmation letter for that. However, I am charged for the option even this month. Please help understand why am I being charged or why the option was not cancelled

[Firebird2099]

Hello,

when did you canceled the option?

do you have a prove that you´ve canceled it?

[GopiSankar]

Hi,

The dates are in the original thread, that I linked. Sep 01. I also received a letter that the option will not be activated after trial period dated Sep.01. I still have the letter with me.

Thanks,

Gopi

[Jojo111]

Your other thread is in the right board. Why do you now post in sweepstakes?

[GopiSankar]

Sorry about that. I posted from mobile, so didnt notice the forum. Please close the thread, I will post in the correct forum

[Jojo111]

Not necessary, I moved it into the right board.

[Lars]

Hi GopiSankar,

please check the confirmation letter again. The security package will be terminated at the end of the free months (21.10.2018). The fee from 21.10.18 to 31.10.18 will be refunded with the next invoice.

Best regards

Lars