Cancel contract

[akono]

Hi,

I want to cancel my internet/phone contract. I talked to one of the support team by email and he said to write here in this forum to cancel the contract.

What I should provide to cancel my contract?

Thanks.

[Adriano2]

Hi Thomas,

Sorry, I might be unclear when I wrote my problem...

So I am moving to an apartment which already has Vodafone internet (from the tenant who is living here, not mine internet). She doesn't want to cancel her contract for personal reasons. Also, this apartment has only one TV cable connector, and it's already used by the modem from the tenant.

So I cannot use my own Vodafone internet because:

1) I have no extra cable connector available to plug my modem on the wall

2) The apartment already has Vodafone Internet

In this case, can I cancel my contract or I can only cancel by 3 months in advance before my contract expires?

Thanks and sorry to not be fully clear on the description of my problem before.

[Grit]

Hello Adriano2,

then the contract can only be terminated including the 3 months. Are you akono? If so, please continue to use the other account, otherwise we have no reference to your data.

Regards

Grit

[akono]

Hi,

Yes, I am akono. For some reason I couldn't login with this account.

So I want to move the internet to my new address because I can't cancel. How can I do this?

Tks.

[Thomas]

Hi akono,

we can handle the move for you. When exactly do you move?

Regards

Thomas

[akono]

Hi Thomas,

I already moved. I am living on the new apartment since 1st of February.

I will send my new address in a private message, ok? The subject is "Cancel contract - New address"

Thanks

[Thomas]

Hi akono,

the move has been processed. You will also receive a confirmation.

Regards

Thomas

[akono]

Hi,

I would like to know if I can already cancel my contract. I really don't want the internet anymore since I am not using it at all.

Thanks

[Stephan]

Hi akono,

yes you can cancel your contract to the end of the contract term.

You'll get a written confirmation for that.

Regards

Stephan

[akono]

Thank you. I will wait for the letter then.

[Stephan]

You’re welcome. Any further questions?

Regards

Stephan