Cancel contract

[akono]

Hi,

I want to cancel my internet/phone contract. I talked to one of the support team by email and he said to write here in this forum to cancel the contract.

What I should provide to cancel my contract?

Thanks.

[reneromann]

@akono I think you've got it wrong, what @Stephan wrote:

You will have to write a cancellation letter and get a response/confirmation of your cancellation afterwards.

So there won't be a letter right now that you have to wait for, but you have to send a cancellation letter first.

[akono]

Hi @reneromann ,

Thank you for the answer. I really appreciate that. But I have got an email confirming my cancellation, and it says that I have to send the device back. Now, I am very confusing.

@Stephan ,

Could you clarify, please? Is @reneromann correct?

[reneromann]

If you got that confirmation, send your device back.

Please notice the day at which your cancellation becomes effective - you'll have to pay until that day (even if you'd send back the device now).

[Stephan]

Hi akono,

I'm sorry if I caused any confusion. The cancellation of your contract has already been processed, therefore you have also received the confirmation of cancellation with the request to return the device after the end of the contract.

Regards

Stephan