Cancel contract
akono
Netzwerkforscher
Netzwerkforscher

Hi,


I want to cancel my internet/phone contract. I talked to one of the support team by email and he said to write here in this forum to cancel the contract.

 

What I should provide to cancel my contract?

 

Thanks.

23 Antworten 23
reneromann
SuperUser
SuperUser

It depends which kind of contract you have and why you want to cancel.

 

In general, you may cancel your contract by sending a written cancellation note in German (as German is the sole contractual language) to the appropriate address - either by postal service -or- by using the contact form. This has to be done usually one [in case of an inital runtime of 12 months] or three months [in case of an initial runtime of 24 monts] in advance to the end of your contractual term.

This is the "regular" war and needs no other reasons...

 

In case of a premature cancellation, you have to send appropriate documents prooving that you are moving to an area where your contract cannot be fullfilled. In that case, your contract will be cancelled by the date you move or the date of your cancellation being received (the later of the two counts) plus 3 months. But this only applies to landline contracts - in contrast, mobile contracts CANNOT be cancelled prematurely!

Stephan
Moderator:in
Moderator:in

Hi akono,

 

welcome to our forum.

 

You have already received the basic information. Do you need any other help?

 

Regards

Stephan

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akono
Netzwerkforscher
Netzwerkforscher

Hi,

 

I am moving to an apartment wich already has Vodafone internet and I cannot cancel that, so that's why I want to cancel my own internet contract.

 

Is it possible or still onlye 3 months in advance in this case?

Thomas
Moderator:in
Moderator:in

Hi akono,

 

please send us your customer number, name, date of birth old and new address in a private message.

 

After that please reply again here in the post.

 

Regards

Thomas

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akono
Netzwerkforscher
Netzwerkforscher

Hi Thomas,

 

I am trying to send the private message but I am facing with this error and I cannot fix that:

 

"You have reached the set for sending private messages limit. Please try again later."

 

Is there any other way to send private message to you?

 

Thanks.

akono
Netzwerkforscher
Netzwerkforscher

Hi Thomas,

 

I solved it. I sent the private message to you.

 

Thanks

Thomas
Moderator:in
Moderator:in

Hi akono,

 

i've already answered. Data is still missing.

 

Regards

Thomas

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akono
Netzwerkforscher
Netzwerkforscher
I sent you back the complete addresses.

Best
Thomas
Moderator:in
Moderator:in

Hi akono,

 

you can take the contract to the new address. An early termination is not necessary in this case. Are you moving to one of our contractual partners?

 

Regards

Thomas

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