Abmeldung

[Abmeldung1]

Hello Vodafone Team,

hope you are well. 

I would like to ask you about my Abmeldung as I moved out of Germany. I have recieved a letter that it was canceled, but I was charged again even more than was the price I normally paid. Could you please check this and advice how to proceed, please?

Thank you for your help.

Kind regards,

Denisa

[Abmeldung1]

Hi Tina,

pn sent.

Thank you.

Kind regards,

Denisa

[Tina]

Thank you so much. You should find the cancellation confirmation in your customer portal tomorrow.

Best regards
Tina

[Abmeldung1]

Hi there,

hope you are well. 

I was informed that my last invoice will be in June as I canceled my Internet. I paid all invoices, but I have recieved another invoice for almost 400 euros. 

Could you help me with this, please?

Thank you,

Denisa

[Tina]

Hello Abmeldung1,

I made a mistake in adjusting the cancellation date. I'm very sorry. I will correct it now.

We have already debited the amount from your bank account. You can return the debit note. Okay?

Best regards

Tina

[Abmeldung1]

Hi Tina,

thank you for your answer. 

It can happen. I will check my account. Could you just provide me with a final statement that I paid everything and the Internet is canceled, please?

Thank you.

Kind regards,

Denisa

[Tina]

Hello Abmeldung1,

you should find a corrected invoice in your customer portal within the next 2 to 4 weeks. I confirm here that the amount 402,13 € was wrong. Your contract ended on 24th of June 2020.

Best regards

Tina

[Abmeldung1]

Hi Tina,

thank you for your help. 

Wish you a nice day.

Kind regards,

Denisa

[Tina · Accepted solution]

Hello Abmeldung1,

your welcome. Can I close your thread?

Best regards

Tina