AWFUL service and processes

[Lisa02]

I have moved houses and switched from Cable to DSL. After many attempts (3 in fact) and months delay (3+ months waiting) I finally got my DSL working. Then I got a 100eur charge for my old cable box. I emailed asking how to send it back do I need to print a retrn slip and what address to send and got no reply. I tried calling and not a SINGLE person could speak to me in english, I speak some german (not great) and they were SO RUDE kept hanging up and changing me to another person that was no help. I asked to speak to a manager and was told NO and hung up on. WORST service I have ever experienced for any kind of contract all over the world. Embarrasement to Vodafone. I want my 100 euro refunded, and I want an address and details for sendind the cable box back. 

Mod. Edit: @Lisa02  Moved to the right board.

[Tina]

Hello Lisa,

welcome to our community. Nice to see you.

Send the cable router to the following address:

Vodafone Kabel Deutschland GmbH

c/o DHL Paket

Am Tower 22

290475 Nürnberg

Unfortunately we cannot send you a return receipt. 

As soon as you have sent the package, contact us here again after 5 to 7 days and Send me the following informations in a private message:

full name

date of birth

address

customer number

I will check if the device has arrived.   

Best regards

Tina

[Tina]

Thanks for your pn.

We have received the device. The feewill be refunded within the next 2 to 4 weeks.

Best regards

Tina