3 unknown charges in April

[ilya_]

Hello,

I received 3 charges in April on 03/04, 08/04 and 15/04. None of these charges match the Rechnung. Could you please look into that?

[Nancy]

Hello ilya_,

I have checked and we have booked the invoice for Internet & Phone for March at the beginning of April. Unfortunately this booking went back and we tried again. The last debit is for the April invoice.
 

Best regards

Nancy

[ilya_]

Could you please refund charges for 10/03, 15/04 and 08/04 or send Rechnungen for them?

[Tina]

Hello ilya_,

we cannot refund your costs. You have a contract with us. Can you please explain why you want us to refund your fees?

Best regards

Tina

[ilya_]

There are 3 charges on 10/03, 08/04 and 15/04 that I did not receive a bill for and I do not know what those charges are for. If those charges are correct, then please send me a bill for them. If they were made by mistake, then please refund them.

[Tina]

Hello ilya_,

since the beginning of the contract we provide you with the invoice in your customer portal.

Best regards

Tina

[ilya_]

Invoices for those charges are missing from customer portal.

[Tina · Accepted solution]

Hello ilya,

I will send you the invoice separately by e-mail.

Best regards

Tina