Vodaphone standard router problem

[Ahlankowshik]

Sorry for writing in English because i am still learning deutsch:

I have Kabel connection Red Internet & Phone 250 Cable with the default vodafone router  Arris TG3442DE. After completion of my contract extension for 2 years from the very next day i have this router problem which is really annoying. My router suddenly restard and reset the whole internet setting somtimes thrice a day. I am on home office duty and heady online gamer and while the router restard the whole connection is disturbed for at least 5 min and i am pretty frustrated about this. I need a solution for this problem as soon as possible as this is for 5 months now and i got no solution after calling to the storung department and my Deutsch is bad to understand all of this while talking. Please i need a solution. 

Md Ahlan Bashar Kowshik 

Contract number ***

Edit: @Ahlankowshik contract number removed.  Moved in the correct board.

[Ahlankowshik]

I am totally disappointed and frustrated actually with the service from vodafone.The technician was at my address but he was unable to fix the problem which is router restart frequestly and the whole internet is disconnected for 5 min. This problem is still occuring daily 2- 3 times. The technician is did not want to check my router for some unknow freaking reason i do not know and so stubborn to communicate which is saddening.he told me to make another appointment and send this picture to The vodafone community.Homeoffice experinace is horrible and it is really frustrating. Please i want a solution for this problem as soon as possible.

[Ahlankowshik]

Hello again, 

I am totally disappointed and frustrated actually with the service from vodafone.The technician was at my address but he was unable to fix the problem which is router restart frequestly and the whole internet is disconnected for 5 min. This problem is still occuring daily 2- 3 times. The technician is did not want to check my router for some unknow freaking reason i do not know and so stubborn to communicate which is saddening.he told me to make another appointment and send this picture to The vodafone community.Homeoffice experinace is horrible and it is really frustrating. Please i want a solution for this problem as soon as possible.

[Ahlankowshik]

[Wallace]

Hi,

Our technician has determined that the house system needs to be renewed and the planning for this is currently underway.

Regards

Wallace

[Ahlankowshik]

Thank you so much for the reply ... hope the problem will be fixed soon 

[Ahlankowshik]

HI , 

I am sorry to disturb you again but the customer service is not helping me.Its ios getting impossible for  me to deal with this intenet system and it has been more than 4 months.After the last update from you the internet got much worse.I have  a package of 250 mbps but hardly get 4-5 somtimes 100 mbps.Please i need a solution regarding the Vodafone kabel issue.I am feeling like there is no way because i have signed a contract and i never imagined the internet this bad .

[ERFD]

Hello Ahlankowshik,

what exactly is the current speed? Please leave a speed test from the morning and evening here. Unfortunately we can't speed up the work in the house 😞

Best regards Fred