Sagecom Fast 5460 keeps restarting

[varsha]

Hi Team,

My vodafone connection has been quite good for the past two years without any issue. All of a sudden for the past one month the Sagecom (model: Fast 5460) router is restarting all by itself and one time it automatically did a factory reset. This week it is worse because its been restarting atleast 3 times a day and takes atleast 10 minutes to be active again.

The current firmware is 6.2.1.2-IMS-KDG. I hope its up to date and I couldn't find any ways to update it in the router page which is itself very slow to login and navigate. Its a bit furstrating when the connection drops in middle of a meeting and takes about 15 minutes to connect again. 

Could someone please let me know how to resolve this issue. Any help would be appreciated.

Thanks a lot in advance.

Best,

Dr.Varsha Ramachandran.

[Martin59]

Hello varsha,

I'd be happy to take a closer look at it.

Please send me a private message with your name, address, date of birth and customer number.

Please let us know here as soon as you have sent the message.

Best regards, Martin

[JoannaD]

I have exactly the same problem... My router (same model, same software version) kept rebooting almost every day, usually exactly at 12:22. I called the hotline and they told me to do the factory reset. It didn't help, except it now reboots at 21:22. Any ideas?