Moto G5 constantly disconnects from Sagemcom router

[Vanwe]

Hello,

My Moto G5 mobile phone (and older Moto G4) constanly disconnect from the Sagem FAST5460 Wireless Voice Gateway  router provided by Vodafone. The router's current firmware is  Firmware Version 6.0.1.49-IMS-KDG.

I have tried all the different troubleshoots, of restarting, etc. But nothing seems to work. This does not happen with any other devices.

I have seen in  other threads that there is beta patch for the router. Would I be able to get that firmware? 

Thanks

[Wallace]

Hi Vanwe,

Does it affect both the 2.4 and 5GHz networks? Have you already tested it with another WLAN channel?

Regards

Wallace

[Vanwe]

Hi Wallace,

Thank you for your reply. Yes the problem is persistent on both 2.4 and 5Hz, as well as on all channels. I've gone through each different setting on the router with no changes to the problem.

Looking at the Forums here it seems like other have had the same problem with the Sagemcom router, but that a fix  is available. Would it be possible to get the router fix?

Cheers  

[Wallace]

Hi Vanwe,

I can't promise anything, but I will gladly pass your request on to our specialist department. Send me your customer data (name, address, customer number) in a private message and then let me know here that you have transmitted the data.

Regards

Wallace

[Vanwe · Accepted solution]

Hi Wallace,

No need anymore! Seems to be working for a day or two now, as I believe they've updated the router to version: 6.1.2.26-IMS-KDG.

Thanks for the help though.

Cheers.

[Wallace]

Hi Vanwe,

nice that it worked, the 6.1.2.26-IMS-KDG is the latest version. I'll close your thread.

Regards

Wallace