Hello,
On 14th January 2020, I had confirmation that my DSL 16000 contact would be canceled as of the 21.04.2020. Since the letter on the 14th January I have had no correspondances from Vodafone regarding this contract.
In July 2020 Vodafone tried to take 69.99EUR from my account, I canceled this payment as was not sure what it was for. I have now received a letter saying I owe Vodafone 141.29EUR; the letter came via a debt collector.
I think the 69.99EUR charge was becuase i did not return the router. However, I never recieved anything from Vodafone indicating where and how I should return the router.
Please can someone tell me:
Where do I ship the router to
What paperwork I need to include when shipping the router
I do not want to pay for the router as have no use for it.
Edit: Double mail moved to the archive. Please open only one post on the topic at a time.
Greetings Moni
