[English] Router -in process status

[VENICE]

Hello,  
I need a help and not good at German

I moved flat from 1st of Feb and trying to use cable internet.

I have visited Vodafone branch and they told me my flat is possible to use cable internet.

But it is not working and when I checked it in 192.168.0.1 status is always in process.

Can you please help this?

Thanks for your help in advance

[Tobias]

Hey,

I can have a look at the connection 🙂 Do you send me your customer data (customer number, name, address and date of birth of the contract owner) via private message?

Please let me know in the article when you have sent me the data.

Regards

Tobias

[VENICE]

Many thanks!

I sent you a message

Regards

[Tobias]

Hey,

looks like the modem can't find a connection anymore - i'd like to send you a technician to check it out on site. can you send me a phone number where you can be reached?

Regards

Tobias

[Jens]

Hello VENICE,

thanks for the number. Please be patient for a technician appointment.

Regards

Jens

[Jens]

Hello VENICE,

thanks for the number. Please be patient for a technician appointment.

Regards

Jens