Frage
Antwort
Lösung
am 01.11.2020 18:51
Hi!
My DSL contract with Vodafone has ended as my new address is not being supported by your network.
Do I have to return the DSL router?
If yes, can the return form be generated and sent to me via email or post?
Thank you!
am 02.11.2020 12:30
Hey Omada,
It is a pity that you are leaving us. Maybe you will become our customer again later? I would be pleased. 🙂
With the confirmation of cancellation you have received a "Retourenbegleitschein". It contains the address to which you have to send the device. Please print it out and put it in the package.
We sent the cancellation confirmation by e-mail as a PDF attachment. If you cannot find it in your inbox, please check your spam folder.
Many greetings
Norman
am 02.11.2020 13:28
You have PM Norman!
Thank you!
am 02.11.2020 15:38
Thanks. I got it and will get back to you asap. 🙂