Cannot connect to mail server

[akhilaavadhani]

Hi,

  I am trying to configure mozilla thunderbird email client. When I tried to connect to the email server. with the following settings

Incoming      Outgoing

IMAP/POP      SMTP

Port : 993        465

SSL/TLS      SSL/TLS

I am not able to connect. If I try the same thing using my mobile internet, I am able to successfully connect. Which means there is something wrong in my modem settings or it is getting blocked at the ISP level. Can you please help

Thanks

Akhila

[Moni_GK]

Hello akhilaavadhani,

which mail server would you like to set up?

@vodafone.de

@kabelmail.de or

@Arcor.com

Best regards

Moni

[akhilaavadhani]

Hi Moni,

  Thanks for the reply. I am trying to configure my company mail This is the server

mail.netzone.ch 

Regards

Pani

[Moni_GK]

Hello akhilaavadhani,

you can please make a ping plotter in the direction of the server and send a screenshot. I want to see where it stops.

Best regards

Moni  

[akhilaavadhani]

Hi Moin,

   Ping is successfull. Please see the screenshot. Nothing wrong with reaching the server. I guess the problem is with the ports I am using for IMAP and SMTP.

Regards

Pani

[Moni_GK]

Hello akhilaavadhani,

you talked to the operator of the server about exactly what needs to be set.

I can't recognize a disturbance like this.

Dear greetings

Moni

[akhilaavadhani]

Hello,

  As I said before, If I connect from my mobile (not wifi witu mobile data), I can connect successfully with the same port and other parameters.

I created a hotspot on my mobile and connected my laptop to the hotspot and tried. Again i was able to connect successfully. 

Only when I connect to my wifi(broadband), I am not able to connect. 

Regards

Pani

[Moni_GK]

Hello akhilaavadhani,

it is possible that the server has a problem with IPv6. Mobile radio usually still runs on IPv4.

Can you please check this out?

Best regards

Moni

[akhilaavadhani]

Hello Moni,
   yes I will check that. In the mean time, can i force my router to use ipv4? Just to check

Regards

Pani

[Claudia]

Hello akhilaavadhani,

if you have a cable router you may enable the bridge mode in the customer portal to get an IPv4 address.

Kind regards,

Claudia