Cannot connect to mail server

[akhilaavadhani]

Hi,

  I am trying to configure mozilla thunderbird email client. When I tried to connect to the email server. with the following settings

Incoming      Outgoing

IMAP/POP      SMTP

Port : 993        465

SSL/TLS      SSL/TLS

I am not able to connect. If I try the same thing using my mobile internet, I am able to successfully connect. Which means there is something wrong in my modem settings or it is getting blocked at the ISP level. Can you please help

Thanks

Akhila

[akhilaavadhani]

Hello Claudia, Moni

  Thanks for the reply. yes I have cable router. I am not sure how to enable bridge mode. Can you please suggest.

Meanwhile Ipv6 Firewall Protection was Enabled. I disabled it, and now I am able to connect. Will there be any issue if I disable this?

Thanks

Akhila

[Claudia · Accepted solution]

Hello akhilaavadhani,

disabling a firewall always means a loss of protection, so you should get an own firewall or activate the firewall in your devices. You should find the bridge mode in the part "Einstellungen" -> "Interneteinstellungen" in the customer portal. You might need to cancel the Homespot option first, which takes seven days. While in bridge mode the router only works as a modem, so the firewall is disabled as well.

Kind regards,

Claudia