Frage
Antwort
Lösung
am 12.01.2019 21:53 - zuletzt bearbeitet am 12.01.2019 22:27 von Jojo111
My cable modem, which is working in bridge mode with IPv4 address, keeps rebooting itself constantly, never taking an IP address and stabilizing. I'm completely out of internet service.
The cable modem is the CBN CH7466CE.
The router is a Linksys EA9500
Thanks in advance for any help.
Jean
Edit: Verschoben aus "Über Gott und die Welt" @JeanKrebs77
Gelöst! Gehe zu Lösung.
am 13.01.2019 12:37
You need a technician to fix your line immediately.
Your upstream has not enough attenuation and due to this, your upstream signal strength is much too high (115 dBµV is too much, usually it should be around 104 dBµV). Due to this, your modem only connects using one upstream channel (not to interfere with too many other users) instead of 4 - and it keeps rebooting because it hopes that this changes...
am 13.01.2019 01:29
Could you please have a look at the modem information page and post the frequencies and signal strength values?
You should reach the modem using the following link: http://192.168.100.1
am 13.01.2019 09:37
am 13.01.2019 12:37
You need a technician to fix your line immediately.
Your upstream has not enough attenuation and due to this, your upstream signal strength is much too high (115 dBµV is too much, usually it should be around 104 dBµV). Due to this, your modem only connects using one upstream channel (not to interfere with too many other users) instead of 4 - and it keeps rebooting because it hopes that this changes...
am 14.01.2019 12:28
Hello, JeanKrebs77,
Have you already hired a technician via the hotline? Otherwise we can instruct the technician. Therefore we need your customer number, your address and your date of birth by private message.
Best regards Fred
am 14.01.2019 19:50
Hi Fred,
Thanks for the contact.
A technician came this morning. He turned a dial in a box in the building's Keller, where the distribution of the cables is.
I have service now, but I think the signal strenght hasn't changed much. I'm attaching new screenshots.
Regards,
Jean
am 15.01.2019 17:46
Hello, JeanKrebs77,
I like to take a closer look at the signals. Not everything fits. Among other things 3 Upstreams are missing. I need from you your customer number, your address and your date of birth for the legitimation by private message.
Best regards Fred
am 16.01.2019 12:04
Ok, just sent it.
When the technician came, I asked him about the upstrams and he told me that the normal was only one or two channels max, and that the signals were all normal.
Thanks for the help.
Jean
am 17.01.2019 14:31
Hello, JeanKrebs77,
normally all 4 upstreams are available. Any other condition is not acceptable.
I have ordered the technician. The colleague will contact you to make an appointment. The same problem exists with the neighbours in the house. In the street it is all right.
Best regards Fred
am 19.01.2019 11:11
Hi Fred,
So, the technician came in this morning, same guy as before. He is still insisting that one or 2 upstreams are fine.
He keeps telling me that I should connect the modem in my bedroom, which I believe is the first stop inside the apartment, or to change the entire coaxial cabling, even though this is a newly built house. I, however, prefer to install it in the basement, where it is right now.
He then said that he believes the amplifier box in the building's tech room may have a problem, but he cannot change it and told me he would put a request for that.
So, that's that for now.
Thanks again and have a nice weekend.
Jean