Bridge Mode error HIH-10002

[denizinho]

Hello all,

After contacting vodafone on Whatsapp (as currently I do not speak German) the guy advised me to create a thread here. Anyway, my problem is that I can't activate Bridge mode of my modem, so I can't do port forwarding. I get an error HIH-10002. When I call the number, the call center is only in German and I can't reach real person who can help me with the troubleshooting

I will be waiting for your answers.

Thank you in advance

[denizinho]

Sent the MAC found in modem web interface in PM

[denizinho]

any update or your bad support still continues to idle ?!

[denizinho]

any update or your bad support still continues to idle ?!

[Claudia]

Hello denizinho,

there is no modem with this MAC in the system as well. Is this the modem you got from us in 2016? Send a PM with a picture of the label on the device and reply here again.

Regards

Claudia

[denizinho]

😄 😄 😄

I've already sent you in the beggining of the topic.

Never mind, in 10 days I am leaving vodafone. Atlest I hope you can fix other peoples issues

[Claudia]

Hello denizinho,

there was no picture in the PM you sent to Moni. I will close this thread now.

Regards

Claudia