Bridge Mode error HIH-10002

[denizinho]

Hello all,

After contacting vodafone on Whatsapp (as currently I do not speak German) the guy advised me to create a thread here. Anyway, my problem is that I can't activate Bridge mode of my modem, so I can't do port forwarding. I get an error HIH-10002. When I call the number, the call center is only in German and I can't reach real person who can help me with the troubleshooting

I will be waiting for your answers.

Thank you in advance

[ERFD]

Hello denizinho,

we will gladly take a look at your account. Please send me your customer number, address and date of birth by private message.

Write here briefly when the data has been sent. Currently it takes a few days until we can answer you again.

Best regards Fred

[denizinho]

Hello,

I've sent you the requested details.

[Moni_GK]

Hello denizinho,

currently I do not see any device on your account. Can you please check the customer number again and maybe send me the Mac of the device via PN.

Greetings Moni

[denizinho]

Hello,

Details sent on private message.

At your disposal.

[Claudia]

Hello denizinho,

it still seems the device isn't connected at all, that's what the colleagues from the second level found with the ticket ***081/20 as well. Apart from the bridge mode, can you use your Internet connection with the cable router?

Kind regards,

Claudia

[denizinho]

Hi,

It is connected and I am using it. I have a router connected to the modem. No settings have been changed on your modem. Fix that issue ASAP because it is getting too late and your support is very bad. My hosted applications can't be reached and my patience is going empty. Even on the phone your colegues tell "we will call you in a time" and nothing happens. I think soon I will meet your colegue in vodafone store to bring back your modem .... 

[Claudia]

Hello denizinho,

we can't fix anything if the modem can't be found in the system. The picture you sent Moni isn't available as well, so the MAC address cannot be checked.

Regards,

Claudia

[denizinho]

OK... What should I do to fix the issue. This is getting urgent already...

What information you need?

[Tobias]

Hey,

could you send us the mac? Should be enough 😉

Regards

Tobias