Activation code not working for Kabel Deutschland

[fahimmahmood]

Hi i am using Kabel Deutschland for a year now. I was having trouble with my internet. I asked for a technical guy appointment. The Technician guy came and he installed a new router and went back without even checking if my internet is working or not. When I tried opening the browser it showed me the following page:

I tried finding activation code somewhere in my portal after trying hard in finding with German menus i was able to find the activation code request option. I clicked on send activation code and i received an activation code in my email. They also said they will send in the Post in upcoming days. The problem was when i tried adding the activation code i received with my Kundennumber it showed me error message page with this warning:

Leider können Sie die Aktivierung dieses Gerätes nicht durchführen. Es handelt sich bei dem Gerät um Eigentum von Vodafone Kabeldeutschland, welches bereits einem anderen Kunden zugeordnet ist. Bitte wenden Sie sich gegebenenfalls an Ihren Verkäufer.

Then i tried calling after two hours and 10+ calls I found a person who was able to understand English. He asked me details of the new router. Like Serial number and Mac number of the new router. He said he will forward this to someone and they will attach the new router to my contract. He said things will work fine in an hour or two. It's been more than a couple of hours still when i tried running the router it is taking me to activation page again that I posted above. I tried putting the activation code i received still its shown me exactly the same message as i mentioned above. I am lost i don't know what to do because first of all, I tried calling to customer services i am facing really rude people, some of them are not even willing to talk. I am paying for more than 40 Euros per month and in the end i am getting this kind of service really?

If someone can help me it would be nice i can give my further details on request

[fahimmahmood]

Hi Fred,

Yea please that would be very helpful if you could assign a Technician for the checkup. Do let me know about the details.

[Wallace]

Hi,

the technician is informed and will contact you soon to make an appointment. Please make sure you have access to the house system at the appointment.

Regards

Wallace

[fahimmahmood]

Dear Wallace,

Thanks for booking the appointment. Its been now 3 weeks still internet slow issue is not fixed. Today internet got its worst speed i ran the speed test of vodafone and it gave me 0.4 Mbits per second. I can’t believe its almost a month and still my issue is not fixed i am close to apply for removal of my connection. There has been 3 visits of technician and still they don’t fix it. Everyone come and leave saying new guy will come and check.

[Jens]

Hello fahimmahmood,

please test it with a ethernet connection and not with wifi.

Regards

Jens