[88000102]: Device disconnected REASON-CODE=8

[medicol]

Hello

modem Technicolor CGA4233DE with firmware 2.0.17-IMS-KDG

what is the meaning of [88000102]: Device disconnected mac address REASON-CODE=8 ?

mac address is the one of MacBook Air.

Clear is that MacBook Air has been disconnected from WiFi, what is the cause coded as 8?

[RobertP]

Hi,

maybe this is initiated by band steering mechanism, try to disable band steering and check if disconnects persists.

As far as I know band steering is still buggy on Vodafone standard routers.

Regards Robert 

[medicol]

thanks for hint.

It is a pity if linked to band steering, it is a very useful feature

but exactly this code 8 what does it mean?

could you please suggest any modem having a very good management of WiFi?

Till now I used SAGECOM and after 2 years I got substitution with Compal and now after 1 year I get Technicolor.

I truly appreciate that Vodafone substitutes modem when they are giving problems, but if there is a superior one where I must pay maybe I can go for it

I also have the impression that modem I had has no support from manufacturers, Compal never answered to my email till now...

[Claudia]

Hello medicol,

habe you tried to disable band steering? What exactly the meaning of the Reason-Code is would be a question for Technicolor. Have you tried and contacted the colleagues?

Kind regards,

Claudia

[medicol]

@Claudia hello, I shall try with steering disable, if it is sporadic and I do not see massive malfunction I keep steering enable because it is truly a useful feature.

yes I tried to contact Technicolor at email address contact-ch.opensource

Let´s see if they answer

[Wallace]

Hi,

According to the logs there was the error message in the last 12 days only once and that was today on 12.01.21. Have you tried it with a factory reset?

Regards

Wallace

[medicol]

factory reset not yet

[Martin59]

Hello medicol,

can you please do a factory reset?

Best regards, Martin

[medicol]

done yesterday after that it auto restart and for some time Internet was not working

[medicol]

just to add that Technicolor never answered my email: business as usual for these companies, Compal is the same. These are not serious companies