How to return the FRITZ！Box after I migrate my broadband from VDF DSL to VDF cable.

[BinLee945]

Hello,

I migrated my broadband from VDF DSL to Unitymedia cable in May. I asked the customer service, he said I will receive one mail that told me how to return the FRITZ！Box.  But I didn`t receive any notification or mail that told me how to return the FRITZ！Box till now. When I check the "Rechnung", I found VDF already charged me for the FRITZ！Box. I don`t want to keep the FRITZ！Box at all!

Please let me know how can I return the FRITZ！Box.  And could VDF repay the charged money to me? Thanks.

[R4mona]

Hi BinLee945,

I am very sorry that your connection is not working optimally. 😞 Do you only use WLAN? Or does the problem also occur when you connect a PC via LAN cable to the router?

So that I can get an overview, I need please the following data via PN: Customer number, name, address, date of birth, state and current cell phone number. Then I look into my system and take up if necessary a ticket.

Kind regards

R4mona