my contract termination and wrong invoices

[kim4]

Hello,

I left Germany end of March 2018, so I changed the name of my Vodafone contract to the new person living in that house now. Vodafone sent me a letter on 21th March confirming that the contract is not under my name anymore and it is transfered under the other person name. I paid all my invoices until end of March (eventhough I didn't have internet anymore in the last 10 days!!) but yesterday I received an email from vodafone, that I have to pay more bills and they even fined me. So I don't know why they are still charging me eventhough my contract is cancelled. they even gave me a deadline to pay until 11th June otherwise there will be more fine on the top of that!!!!!

Anyway, I replied to their email twice but still I didn't receive any answer.

does anyone face a similar problem to help me what to do and how to proceed.

Thank you in advance.

[Der Ritter]

The decisive thing here may be the following:

Did you only change the name of the user of the connection or has the whole contract been transferred to the new person.  Either of the two scenarios should have been confirmed by Vodafone, so you might want to check the paperwork again.

The reason for asking is the following (picking up from the point where you requested the change):

Scenario A:  The new dweller has only become user of the connection, also in the Vodafone system database.  You however are still listed as the owner of the contract.  If the user should not pay his/her invoice(s) for any reason, then you as the owner will be held responsible.

Scenario B:  The new dweller has become both user of the connection and owner of the contract.  In this case (which should be traceable in the ownership transfer paperwork) you should inform Vodafone that you no longer own the contrat, attach a copy of the change of ownership, and request them to double-check and correct their database accordingly.

[kim4]

Thank you very much for the reply 🙂

well, I never thought that there could be two options but still considering the two scenario that you explained when I went to customer service office I told them that i am leaving Germany and would like to transfer my contract to the next person coming to that house, and they gave me a form to fill in and send it back to them by post. so in case there are diffrenet forms I guess I took the correct one. also, in the form there was a part for me to fill-in and another part that the new person had to fill-in, he also entered his bank information that vodafone will be able to take money from his account. in this case i guess it is very clear that I am not going to be neither the user nor the owner of the contract.

[Der Ritter]

You're welcome. 🙂

Another thing that might be the reason for the invoices:  According to German telecommunications law, there is a period of three months after a premature cancellation of a contract (which in your case it was, as far as I understand) during which you still have to pay the regular invoice amount.  You should have received information regarding this, too.  Well, I guess. 😉

Not too sure about this payment obligation if the connection is being transferred to another user though.  But if it is, that could probably be the reason.

[kim4]

hmmm, I really don't see any point that they charge me in a case that there is another person using the internet for free. anyway, that you very much for your help 🙂

[kim4]

* Thank you...

[Der Ritter]

I don't see any point in this approach, either.  But as stated above, it could be that the charges apply regardless of a transfer of ownership.

What you might do is have a little patience.  The board moderators are employed directly by Vodafone and hence have access to your customer details in the system, so they might be able to clarify what has happened here and how you can get this resolved once one of them finds the time to stop by in this thread.

They're not online 24/7, but there are a few hours left until June 11., so that might be the best course of action to take.

[Norman]

Hi @kim4,

i'm sorry for the trouble. Please send me a pm with the following data:

1) Your customer or landlinenumber

2) Your customer password

I'll check your account an will give you a response asap. 

Best regards,

Norman