Umzugsservice from website not working

[jordna]

Hello,

I tried to use the "Umzugsservice" to move the interent to my new addres, but always receive this error:

I can not call the number, because not speaking German. What are my options?

Regards

[Tina]

Hello jordna,

you can tell me your new address incl day of move and I'll take care of it.

Also send me the following informations in a private message:

full name

address

customer number

Please reply here when you have sent the private message.

Best regards

Tina

[jordna]

Hello Tina, I sent you the old adress. Can we please get some speed on this as it's really sad without internet?

Thank you

[Jens-K]

Hi jordna,

you are obviously using a DSL and not a cable connection, so I take over here.

Please send me a private message with your name, your customer number (0019...), your new address, the date when you are moving and the exact location of your new home (e.g. apartment building, 2nd floor, right...)

Regards,

Jens

[jordna]

Hi Jens,

Seems I can't send you private message.

The customer number is: xxxxx

address: xxxxx

Date of movement: I've been here for a month

exact location: apartment building, 3rd floor, first door, apartment number is xxxx

kind regards

Jordan

Edit: Please don't post personal data in public. 

[DanyG]

Hi jordna,

I ordered the relocation for you. Please note, that it can last about 4 weeks until the activation.

BR,

Dany