Frage
Antwort
Lösung
am 22.09.2020 19:29
Hi guys, I need some advise. I need to transfer the DSL contract to another person because I am moving from Munich to Hamburg and there is already internet in my new apartment.
I know I need to fill and send this form https://www.vodafone.de/infofaxe/297.pdf
But I have few questions
1. Is there a way to do this online, without sending via post?
2. Will the new person taking over the contract be able to change the tarrif/plan? If yes, I believe the contract term will be 24 months, right?
3. If no, will the contract term be same as the remaining time or existing contract?
Thanks for your answers.
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am 23.09.2020 15:33
Hey sanjog,
sadly you can only send the document either by post or fax.
As long as Point 7. "Meine Konditionen" has a checkmark - the new customer will take the contract excactly as it is right now. With all the contractterms you are using.
Its always possible the change to a higher tariff - a downgrade is only possible if your current contract is older then 12 months.
Upgrading the tariff leads to a new contract duration of 24months.
You are perfectly right.
Cheers,
Andre
am 23.09.2020 15:33
Hey sanjog,
sadly you can only send the document either by post or fax.
As long as Point 7. "Meine Konditionen" has a checkmark - the new customer will take the contract excactly as it is right now. With all the contractterms you are using.
Its always possible the change to a higher tariff - a downgrade is only possible if your current contract is older then 12 months.
Upgrading the tariff leads to a new contract duration of 24months.
You are perfectly right.
Cheers,
Andre
am 26.09.2020 16:12
Hi Andre,
Thank you so much for your reply. It helps.
Cheers, Sanjog