Contract transfer to another person

[Haseeb]

Hello,

I have moved to a new apartment where I have the internet already so I want to transfer my DSL contract to my former flatmate. I have emailed vodafone with the attached signed form but all the time they said they haven't received the attachment. I have posted the signed form to their mentioned address as well, I went to the Vodafone shops as well, but no luck. Now when I wanted to cancel the contract, they said they will charge me money.

What should I do? I never expected this kind of non-cooperation from Vodafone.

Any help would be appreciated.

Regards,
Haseeb

[Jens-K]

Hi Haseeb,

where exactly did you send the form to? When did you send it?

Did you use this one and did you fill out all necessary information? https://www.vodafone.de/infofaxe/297.pdf

Regards,

Jens