Charged for technician visit

[KG3]

Hi

A technician was supposed to come to my house to install the DSL however he did not turn up. He called me and I said I was in the house. He then never rang the bell or turned up. He also called me on a withheld number so I could not reach him.

I then arranged a 2nd visit which was successful however Vodafone have charged me for this.

This is not acceptable and I am not happy that I am being charged for a missed appointment when I did everything correctly. I was in the house, I answered the phone and I waited for him. He did not turn up so I should not be expected to pay this charge.

I would have called customer service but noone speaks English and I can't find a customer service email address anywhere on the site. You've made it so difficult to just write a simple email.

Please can someone get back to me and sort this technician charge.

Thanks

Keane

Edit: Rechnung mit persönlichen Daten entfernt.

[Jens-K]

Hi KG3,

we are being charged for the appointment if the technician does not find the address or your name on the doorbell.

You can send me a private message by clicking my avatar -> Diesem Benutzer eine private Nachricht senden

I will check the technicians report then.

I need your name, customer number and customer password.

Regards,

Jens