Cancellation of hot spot flat rate

[choziilkwan1221]

Dear Mr./Mrs.:

I ordered the hot spot flat rate, but I've never received the order confirmation.

So, I couldn't use it. Unfortunately, I got a letter asking me to pay for it.

Could you please help me with this issue?

I also want to cancel the flat rate contract.

Eugene Bang.

[Thomas]

Hi choziilkwan1221,

the flat is already canceled and a confirmation of this, we have also sent.

Regards

Thomas

[choziilkwan1221]

Thank you for your response.

For some reason, I haven't received any letter or email from your company.

If so, I don't need to pay anything since as you mentioned, it's already been cancelled.

For your information, my customer number is ***.

Could you please confirm this?

Sincerely,

Eugene Bang.

Edit: @choziilkwan1221 customer number removed

[Thomas]

Hi choziilkwan1221,

we have sent the confirmation of the cancellation by mail. Right, with the end of the contract you do not have to pay for the flat anymore.

Regards

Thomas