Cancellation of DSL contract after unsuccessful installation

[Daniele_1987]

I have reserved a DSL service contract for my apartment in Frankfurt am Main in the local Vodafone store branch of Sachsenhausen. After one month of waiting, we have received the final visit of the technician. He was unable to attach the line to our apartment due - to his opinion - to defects in the telephone cable in the building. He advised us to speak to our landlord to fix the issue. The landlord is not going to allow a restoration of all the telephone line as it will need to refurbish the whole building.

We have sent already the cancellation letter but have received an answer that states we are not able to cancel the contract as the legislation does not foresee this specific occurrence.

We need to cancel our contract immediately due to total inactivity. Please advise us of what to do.

Best regards,

[Jens-K]

Hi Daniele_1987,

welcome to the Vodafone Community!

If the wiring in your home is defective you respectively the home owner is responsible to fix the lines.

The contract starts at the date of the appointment with the technician.

If the contract has been made in a shop, you can ask there if they are willing to cancel the contract. They need to send a signed form to us then.

Regards,

Jens