Vodafone offers the worst service I have ever used. When you want to join them, they respond very quickly. When you have problems, they just kick you away. This is my experience:
I ordered a Vodafone sim card in 2018, but it never arrived! After that, I thought they would cancel this service since they did not send me anything. I didn’t realize they kept deducting my money until January, 2020. Here are the key points of their service.
- When I call Vodafone, the hotline robot requires me to input phone number and Aufnumber. How can I input it since I didn’t receive anything from Vodafone??
- I have to go to a Vodafone retail store afterwards. The service agent checked the phone number for me and told me I have to call or go online.
- I called many times, but they keep telling me you need to call another number. After being kicked twice, finally I was stopped by their complicated Robot. Very time consuming.
- Finally I found someone in Whatsapp after talking to their robot for quite a long time. The service agent kept telling me “sorry I can’t help you”. He/she didn’t want to help me at all because there is no “problem solving” requirement in his/her KPI! They don’t care about customer’s satisfaction all all !
- Now I am exhausted and don’t know what to do. Who can help me?
Vodafone has a very bad reputation. I am so stupid that I didn’t check their reputation before ordering their service!
