Benutzeraktivitäten

I know there are a few threads on the matter, but I could not help but ask again. I need your help for reaching an English-speaking assistant in Germany.  The hotline service 1212 with "Sagen English Operator" always leads to a German-speaking assist...
Dear community,  For God's sake, can anyone please help me contact the English speaking 'DSL for house' team? I have been trying through 08001721201 but fail to find anyone who can let alone speak but is willing to try. Here is my problem: since last...