Yes im serious, cause i had good experiences with this point.
Of course they have to work as quickly as possible.
Its an international company .. right. but you are here in Germany, so they speak german.
In Spain they speak spanish... and so on...
Just be patient, maybe they call you back this day. I dont know.
Sometimes it takes a bit moore time to find someone who speaks english
And no, they dont hate their Customers, Its a German hotline, so the most people wont speak english.
Yes It gets frustrating but the Problem is that there is no Hotline for English speaking Customers for DSL .
If u want to solve your Problem its the fastest way. They will call you back in english if you ask. Its not to get rid of you.
Or as i sa...
Hello Pangmao,
If your DSL stopped Working its the right way to call the Customer Service.
Normally you can ask for an English Callback and they will Call your back within some hours.
The Store cant really check your DSL so i wont trust them.
...
