red 1000mbp does not work

[babadook]

my internet cable is getting worst and worst. it wasnt good but now its even worst, allways with interruptions and bad signal. tried everything (router settings, router phisical proximity, ...) but doesnt improve. What can i do? return the device and cancel the service? at this pace its even worst than using mobile internet...

and you continue to charging me a sicherheitpaket i never wanted and removed a discount due from the moment i ordered the service. I told that to your local representative (herr Korb) for months but it seems it never reached you.

Customer No. ***

Edit: Customer data removed.

[Wallace]

Hi babadook,

please answer all the points from this post.

Regards

Wallace

[babadook]

• In which federal state do you live? -Berlin, 13587
  
• What contract do you have?  -red 1000mbp
• Which modem/router do you use? - CGA4233DE
  
• Do you use a rental device from us or do you have your own device? - Rental
• What error occurs? (Speed too low; packet loss) Also send screenshots of speed tests (with date and time) and tracerts/ping plotter measurements for packet loss or ping problems - speed too low, packet loss, ... you name it!!!
  
• How is your device connected to the modem? (LAN; WLAN; additional router; PowerLAN)- LAN and WLAN
• Which browser do you usually use? (e.g. Firefox) -Safari
  
• Which operating system do you have on your computer? (e.g. Windows) -OS
  
• Beginning and period of the disruption (e.g.: since the beginning of April; only in the evening) - May
• Upload a screenshot of the signal values. These can be found in the user interface of your cable router via 192.168.0.1 or via 192.168.178.1 at Fritzbox.
• What measures were carried out by the fault hotline (accessible at 0800-5266625 for Vodafone Kabel Deutschland or 0221/46619100 for Vodafone West)? -Nothing

[babadook]

Its worst, much worst... if I had another choice I would change right now...!!!

[Jens]

Hello

then let me kno your personal data (complete name, date of birth, customernumber, full address) in a pm.

You can also attach the tests here in a message. That way we can also have a look at them.

Regards

Jens

[babadook]

sent you the pm. internet is even worst now, doesnt work, and get off every hour or so... ***, ***, complete ***... by end of this year i'll end the contract service, i'm tired of paying a lot of money for nothing... i dont even think in an african country theres worst internet access than here!!!! and supoosedly this would be an adavnced country...

[ERFD]

Hello babadook,

is this behavior with all devices in the household? Is the speedtest ok or are the data loaded delayed there too?

Regards Fred

[babadook]

yes, all devices. data delayed on speedtest too. when streaming simply hangs on buffering and doesnt pass the start.