internet is very slow

[claudiug]

Hello,

For the last days my current internet is really really really slow.  I should have 1000MB but yup, normally i have half os the speed but later is even slower.

I use only the wireless connection. 

I've test it against 4 machines, all macs, and some linux machine, and some tablets, speed is the same slow.

Account nummer: ***

Using this as checks: https://speedtest.vodafone.de/

and I have like ~ 10 Mb. 

I did try to restart the modem, reset the modem, change the channels, use 5g, check the cable. same results.

Can someone have a look, or tell me the next steps.

regards,

C

EDIT @claudiug Please don't post proivate data public. Kind regards Marco

[Moni_GK]

Hello claudiug,

I would be happy to take a look at the line. Please send me a PN with your customer data (name, address, customer number and date of birth).

Please contact me again when you have sent me the data.

Best regards

Moni

[claudiug]

hello and thx for the reply.

I've send you a private message with the requested information.

regards

[Moni_GK]

Hello claudiug,

when exactly did you start having this problem? Is the connection via Ethernet just as slow?

Greetings Moni

[claudiug]

Hello,

I can only test via wireless, and for the last few weeks is getting slower and slower.

Either download or upload is absolutly slow. Maybe the router is broken.

i did the following

 - reset router use default

 - use the 5gz frequency

 - use diff machines(macs, linux, tables, phones) all wireless

using this as referrence: https://speedtest.vodafone.de/ and fast.com same results. add some pics from some tests that i did  

[Moni_GK]

Hello claudiug,

there are two mistakes on the line here.

One is too high a load. The expansion measures are already underway here. There is also an active interference signal on the line.

I have opened a ticket. You will be informed when the error is found.

Greetings Moni

[claudiug]

thx for the help. There is any deadline or timeline for this?

[Martin59]

Hello claudiug,

unfortunately, no fixed date is currently known for the utilization.

The interfering signal is currently not active, so your connection should work a bit better.

Best regards, Martin

[claudiug]

hello Martin,

Thx for the update, currently the speed is 24mb. so that is like 2% of my normal speed. I dont think is fair to pay ~70 euros per month. 

[claudiug]

just to inform that today it looks better than usual 🙂