instabile Internetverbindung (KABEL)

[Basit]

For the last 2 weeks, my home kabel internet is unstable. The signals drop or disonnects after ever few mintutes.

my customer number is  xxxxxxxx  My vodafone router is 250k and is almost new. I wonder if a vodafone expert could look into this.

Thanks,

Basit

Edit: Please do not post personal Data. / Martin59

[pRo-Marco]

Hi Basit,

the issue was solved. At the moment the values at your own connection are not good. I'd like to send him directly to your modem.

Due to current developments, we need to take certain precautions. Therefore, we need to know if there are any symptoms in your household that could be related to Covid-19. Of course we don't want to offend you, but on the other hand we don't want to endanger more people unnecessarily.

Kind regards

Marco

[Basit]

Hi Marco,

The issue is NOT solved at all. In the last more than a week it was same as before, that is extremely weak connection, keep disconnecting after  every 10 to 15 minutes or simply no connection. And for the last two days I  DO NOT HAVE ANY INTERNET CONNECTION.

For the last more than a month I am being punished for having vodafone internet and cell phone sims.  It is not only wifi but our 4G cell pone signal is also terrible just because we are vodafone customers.  For more than a month this issue is going on and there seems NOBODY in vodafone that has technical  knowhow and capacity to fix it.  It looks like i am living in some African country where tele-communication is a luxury not a necessity. 

Until now only thing i hear from you guys is promises, promises, promises and no progress. 

Its hard to believe i am living in Germany.  Very unfortunate situation

Basit

[Basit]

Hi Marco

Hi Marco,

Nobody in the household has any covid-19 symptoms. We all have 3 vaccinations.

The issue is NOT solved at all. In the last more than a week it was same as before, that is extremely weak connection, keep disconnecting after  every 10 to 15 minutes or simply no connection. And for the last two days I  DO NOT HAVE ANY INTERNET CONNECTION.

For the last more than a month I am being punished for having vodafone internet and cell phone sims.  It is not only wifi but our 4G cell pone signal is also terrible just because we are vodafone customers.  For more than a month this issue is going on and there seems NOBODY in vodafone that has technical  knowhow and capacity to fix it.  It looks like i am living in some African country where tele-communication is a luxury not a necessity. 

Until now only thing i hear from you guys is promises, promises, promises and no progress. 

Its hard to believe i am living in Germany.  Very unfortunate situation

Basit

[Basit]

Hi Marco,

Nobody in the household has any covid-19 symptoms. We all have 3 vaccinations.

The issue is NOT solved at all. In the last more than a week it was same as before, that is extremely weak connection, keep disconnecting after  every 10 to 15 minutes or simply no connection. And for the last two days I  DO NOT HAVE ANY INTERNET CONNECTION and 4G  also STOPPED working in cell phones

Please send somebody who knows his job and who has technical kow-how of hardware and software issues. Please make sure he would have all necessary instruments and gadgets to check and fix the problems.  

Basit

[Kieferer]

The mods can rarely do more than create and track tickets. They are also not on site.
The tech company that is contracted by VF has to find the problem and fix it.

This is where the problem starts. VF has no influence on the contractors.

The level of training and knowledge of the technicians - especially the ones who level the Docsis values - is subterranean bad. The technicians who visit you are assigned to network level 4 - NE4.
Mostly a technician of level 3 - NE3 - is able to recognize problems.

Historically, the hierarchy and organization dates back to the 80s. At that time, cable TV was introduced. I-Net did not exist. Deutsche Bundespost (now Telekom) was in charge of the network. Quite cleverly a law was passed to feed in on the NE3?/4 tv programs. This is how many cable companies came into being.

>>For historical reasons, Kabel Deutschland cannot offer its products directly to all who are connected via Kabel Deutschland's network, since only one third of all viewers are direct customers. In the early 1980s, when the cable network was established, Kabel Deutschland's predecessor, Deutsche Bundespost had to leave in-house cables to other companies or the house owners. This turned out to be a significant obstacle since Kabel Deutschland now has to make single contracts with hundreds of small cable operators.<<

Source here and here.

Telekom was forced to give up the cable business at the end of the 90s. This became Kabel Deutschland & others, now VF.

Provided everything works -> heaven on earth
Do you have problems -> the reincarnation of hell

Do you have other providers to choose from?

[Basit]

Keiferer,

I essentially do not need historical context or organizational structure of telecom business. I JUST NEED MY INTERNET FIXED which is not working for the last more than a month.  And if your company cannot fix it, just tell me that your company is incapable to fix it, please go to another service provider.

In the last message, MARCO mentioned some technician can visit.

please send him ASAP.  In the last one month myself and my wife spent all our mobile data twice and now for the last couple of days internet is totally dead.

Please respond ASAP

Basit

[Basit]

Another thing, is that, i have (unfortunately) signed the contract with VF not with  VF contractors.  It is essentially not my business as how VF deals with its contractors. I pay monthly fee to VF for the service.  And if there is anything wrong with the service, i would only and only blame and complain to VF, and  not its contractors.

As for moderators, i agree, their job is limited to open tickets and pass on information. But you are also the face of the company.  For mods are VF. In case of any complaints, mods are  the only point of contact where customer can report there problems. Again for me, i don't care about how VF runs its businness. For me i just need my internet going.

Basit

[Basit]

Will somebody come to my place to fix internet today?

Please update.

Basit

[Basit]

I am waiting for somebody to respond since yesterday.

Basit

[Basit]

Can somebody tell me  if and when the Technician can  come to fix internet at my place which is dead for the last more than a month. 

Looks like VF's business model and motto is that ' sell the contract, and let the customers to pay the price for buying the contract '.

Basit