instabile Internetverbindung (KABEL)

[Basit]

For the last 2 weeks, my home kabel internet is unstable. The signals drop or disonnects after ever few mintutes.

my customer number is  xxxxxxxx  My vodafone router is 250k and is almost new. I wonder if a vodafone expert could look into this.

Thanks,

Basit

Edit: Please do not post personal Data. / Martin59

[Tobias]

Hi @Basit,

can gladly take a look at the connection. Can you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

[Basit]

Thanks Tobias,

Here is my the detail,

Kundennummer: ***

Name:  ***

Address: ***

Date of birth:  ***

Just an update, the internet wifi has now become terribly bad,  it keeps disconnecting and reconnecting. And this thing keeps going on the whole day. Even when now when i am trying to write this message, the internet disconnected twice, although it is 23:00 hour when internet traffic would be much lower.

I am unable to appreciate why it is so difficult for vodafone to figure out the problem and fix it  even though  almost 2 weeks. have passed since i reported the problem.

Please help.

Basit

Edit: personal data removed. Please send this data only via PM.

[Wallace]

Hi Basit,

there is a very strong interferer in our network and our technicians are already in the process of fixing it. You will receive an SMS from us when our colleagues have been successful.

Regards

Wallace

[Basit]

The problem is now bad to worse.  We do not have consistent internet connection for more than 10 minutes (on average). It keeps disconnecting and then reconncting. Even if interenet is connected,  the signal is ver weak. Sometimes restarting router helps a little bit but then it goes back to the same problem.

In my building there are many other apartments with telecom connection. Nobody has this so called 'interference' problem. I am really surpreised why only vodafone is having this and  noboday know how to fix it.

Trust me, if i will tell this to my people in Australia and New Zealand as how i am struggling to get a consistent internet  for more than 2 weeks,  they would only laugh on us.

Basit

[ERFD]

Hello Basit,

I'm sorry that the colleagues are taking so long to fix the problem 😞 There are other neighbors in the house affected. They have already contacted us. Unfortunately, we have no influence on the duration of the disruption. Sorry for the inconvenience.

Regards Fred

[Basit]

Hi Erfd,

None of the people in the neiborhood with telecom or network other than vodafone has any problem. IT IS only vodafone. 

In the last many weeks since this trobuble started, i never saw any vodafone technician in the area nor observed any change in the network status that would indicate that somebody is troubleshooting.  I am very much convinced that NOBODY is working to fix the problem at all, because in general vodafone does not care.  My 4 years experience with vodafone tells that vodafone does not have appropriate techical knowhow,  and expertise to provide maintenance services. If telecom takes 1 day to fix some technical problem, vodafone takes one month to fix the same. 

I have already lost lots of produtive hours and sustained losses. For now i have stopped vodafone  monthly payment at least for one month. If  vodafone can not fix network by this Saturday i.e.   2.04.2022,  PLEASE CANCEL MY CONTRACT.  i can not keep going like. Vodafone high-ups should realize and understand that they are doing business in 21 century, they are not running a shop in 19th centruy.

Thanks,

Basit

[Tobias]

Hey @Basit,

im sorry for that 😞 My colleagues are still working on that case, sometimes it isnt needed that a technician fix something on your site, most things get fixed from range .. , if that didnt work, a technician have to check that on your area.

So, if we can fix that fast enough and you want still to cancel the contract you can contact the colleagues of the complaintsmanagement via letter.

Regards

Tobias

[Basit]

Hi Tobias,

Could you please give me the address of the complain management. If internet does not come back until this evening, i will send the letter to cancel the contract  to vodafone and will contact Telecom for internet connection.

Thanks

Basit

[Jana478]

Hello Basit,

I understand your frustration. Unfortunately, we can't speed things up because there are always problems with access to individual house systems when it comes to isolating the interference signal. That's why it's dragging on.

Of course we want you to remain a customer.

I will give you the postal address of the complaints management:

Vodafone Customer Care GmbH
Kundenservice
40874 Ratingen  

I can only ask for your patience here, but please contact me when everything is up and running again for a credit note for the period of the disruption.

Best regards Jana 

[Basit]

Hi Jana,

On the last Saturday, a vodafone technician showed up and spent an hour on the vodafone boxes that are installed in the vonovia building (there are approximately 50 household). After he left, the internet came back but the signal was extremely weak. It looks like from his side he did his job, because now it is not totally dead, but most of the time it is unusable. specially it is hard to do zoom or skype meeting. I appreciate if you could check wether they have figured out the problem and trying to improve it or  this is what maximum we vodafone customers can get.

Thanks 

Basit