Frage
Antwort
Lösung
am 12.01.2021 22:59
Hello,
I've try for last year i guess the 1000MB, and i would like to downgrade it to 400MB. Reason, I' never have 1000MB,
I barely have 300MB. So why I should pay for this?
please advice me how to downgrade it
thx
am 13.01.2021 14:49
Hi claudiug,
you can downgrade your tariff at the end of the term in May. You can change to 500 MBit/s for 44,99 Euro or 250 MBit/s for 39,99 Euro.
Regards
Stephan
am 14.01.2021 10:18
hello,
Thx for the reply,
Can i do this via webinterface(can you point the url where i can choose this), or can you do it for me?
regards,
C
am 15.01.2021 11:39
Your contract is already in the "follow-up" period (extension for 12 months). So you can switch right now. I'll be happy to take care of it. The change costs 19,99 € once and the minimum contract period starts with 24 months again. Ok?
Best regards
Tina
am 15.01.2021 16:39
Hello,
Please change it to 500 MBit/s for 44,99 Euro.
thx u so much for your help
am 16.01.2021 20:12
Hi claudiug,
sorry for the confusion. The tariff runs only since 02.05.2019 and has 24 months duration. Thus, we can only reserve the change for 02.05.2021 for you. Should we make a note of this?
Best regards
Lars
am 16.01.2021 20:58
please do and thx.
02.05.2021 means -> 02 - May - 2021, or Feb - 05- 2021?
am 18.01.2021 17:15
Hi claudiug,
sorry, I meant 2-May-2021. I have the change in the system. You will receive the written confirmation by mail soon. Do you have any further questions?
Best regards
Lars
am 18.01.2021 18:47
Thx u so much for the help. I hope the current issues will be fix soon.
I do have activated hotspot wireless and I cannot cancel. How I can cancel thts one also. I think i use it 10 times in the last 2 years...
thx u
am 19.01.2021 19:19
Hi claudiug,
I hope so too.
You can cancel the Wi-Fi hotspot flat rate via the contact form.
Best regards
Lars