Frage
Antwort
Lösung
am
11.04.2021
18:15
- zuletzt bearbeitet am
11.04.2021
19:06
von
Lars
Hello Vodafone Team,
I am living in Koblenz, Germany and shifted to new apartment within city. I have raised the request to moving service from my vodafone account and I have received the confirmation via mail but after shifting when I have conncted my router then there is no internet available. I am trying to connect with restart router multiple time but no success. I am doing home office and its very important for me to get wifi.
my vodafone contract details
Name - Muzzamil
customer number - ***
Regards
Muzzamil
Edit: customer number deleted. Lars
Gelöst! Gehe zu Lösung.
am 15.04.2021 08:04
Hi Muzzamil,
thanks for your photos, but they are of little use to me here.
But it’s a good thing you have access to it. It is important that the technician gets access to the house wiring in order to be able to make any necessary adjustments.
With the key you can make another appointment with the technicians.
Regards
Stephan
am 12.04.2021 10:08
Hi Muzzamil,
welcome here in our Community.
For a closer look I need some information from you. Please send me a private message with the following information:
your name
your address
date of birth
customer number
e-mail address
the link of this thread
Please reply here when you have sent the private message.
Regards
Stephan
am 12.04.2021 12:29
Hallo Stephan,
I have sent requested details in private message.
Regards
Muzzamil
am 12.04.2021 13:41
Hi Muzzamil,
thanks for your pm.
There's is already a technician order placed for you. The colleagues will try to call you and make an appointment with you.
Regards
Stephan
am 14.04.2021 09:56
Hello Stephan,
One technicina have visited yesterday and he check the cables and socket. He told me to come back on new termin on Thursday or Friday. Problem is it is only verbal discussion. I have no termin in written and there is no confirmation from Cableway or Vodafone also. I tried to call them and no one is receiving call.
Regards
Muzzamil
am 14.04.2021 11:11
Hi Muzzamil,
as I can see in the ticket, there mus be a new appointment to get access to the house wiring.
Do you have a e.g. caretaker you could talk with about that?
Regards
Stephan
am 14.04.2021 11:41
Hello Stephan,
I sent an email to housing agency who taking care of the building.
Regards
Muzzamil
am 14.04.2021 18:34
Hallo Stephan,
I have a private message to you with the photos of box in Keller the technician wants to access. We have key of it.
please check and let me know if its same box and then We can check for nexy appointment.
Regards
Muzzamil
am 15.04.2021 08:04
Hi Muzzamil,
thanks for your photos, but they are of little use to me here.
But it’s a good thing you have access to it. It is important that the technician gets access to the house wiring in order to be able to make any necessary adjustments.
With the key you can make another appointment with the technicians.
Regards
Stephan
am 29.04.2022 12:25
Hello, I have 1000mbps plan but it works lower than 25mbps!
Im trying to reach Vodafone for two weeks and they just don't care!
I using Instagram Facebook WhatsApp because they even have English costumer service.
I felling they are making jokes of my face because after all this time they suggested to me take the cable out the plug and restart my moden it's!!
after all this time Vodafone is not replying to me and they told there is a ticket open for my case but nothing happens!
I couldn't work, my internet sometimes even works during the day.
how long it will take for Vodafone do something???