Vodafone Station No Internet DOCSIS Offline

[Partho]

Hello,

I've recently contracted Internet with Vodafon and installed router yesterday (Customer number will be provided on request )

But Internet still doesn't work and flashes red light on the router ... 

I've tried to check with IP address and it says DOCSIS offline.

Please kindly check this problem asap, as it is pretty urgent for me ...

Kind regards,

Partho

Edit: Moved to fault message cable. Please pay attention to the correct board when posting. Thanks Torsten

[Partho]

Hi @Wallace ,

Any updated on when this issue might get resolved?

Thanks.

[Martin59]

Hello Partho,

not yet. But since the phone number has been corrected, you will surely receive the call.

Best regards, Martin

[Partho]

Hi @Martin59 ,

Please take action to setup my new contrack ASAP. I am working from home and i can't do it because of that. It has already been 8 days since i initiated this request asking for help. I am surprised why it's taking so much time. 

This shouldn't take more that a few hours.

Please resolve my issue.

Thanks.

[Claudia]

Hello Partho,

I asked the technician to contact you soon for the appointment.

Regards

Claudia