Vodafone Cable wifi not working since 14th July

[RohanBajaj]

Hi Vodafone Team,

My Vodafone Cable wifi/WLAN is not working since 14th July and I'm unable to do any of my office work because of it. I had raised a ticket 003-0*** / 21 for the same and got an sms stating that I will get a call back shortly but did not get any callback. Can this please be looked at? Tried calling Vodafone customer care multiple times but unfortunately I don't know German. Please help resolve this issue. 

Thanks and Regards

*** @RohanBajaj, thread moved to disfunction board for cable! Also removed personal data. ***

[Tobias]

Hey @RohanBajaj,

Let me take a look at the connection 🙂 Can you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

[RohanBajaj]

Hi @Tobias,

Thanks for your reply. I have shared the requested details with you via private message. Kindly take a look.

Thanks and Regards,

Rohan

[Tobias]

Hey,

thanks for the data, looks like my colleagues are already working on it, looks like they send you an technician, did you received a call or something similiar with an appointment?

Regards

Tobias

[RohanBajaj]

Hi  @Tobias,

Yes, I got a call from Vodafone support and they will be sending a technician to check. Thanks for checking.

Thanks and Regards,

Rohan

[ERFD]

Hello RohanBajaj,

feel free to leave feedback here afterwards 🙂

Best regards Fred

[RohanBajaj · Accepted solution]

The problem was fixed by the Vodafone technician who visited on Saturday, thank you!