Unable to connect to internet (blinking red light)

[sjohnsonca]

Hello, I have been unable to connect to the internet since acquiring my Vodafone box two weeks ago. The internet light on the box continues to blink red. I contacted Vodafone customer service who informed me that this not a user issue as they can see from their end that no connection is going through. They informed me that they would call back to schedule an appointment for a repairman to visit my flat. However, I never received a call back and have been unable to reconnect to customer service to schedule an appointment. Can I please receive an appointment?

[Moni_GK]

Hello sjohnsonca,

I would be happy to take a look at it.

Please send me a PN with your customer data (name, address, customer number and date of birth).

Then please contact me again here when you have sent me the data.

Best regards

Moni

[sjohnsonca]

Hello, I have sent the requested information. Thanks.

[Moni_GK]

Hello sjohnsonca,

I need the full address. This includes the city.

Greetings Moni

[sjohnsonca]

Sent another message with full address.

[Moni_GK]

Hello sjohnsonca,

I’ve been looking at it. A ticket is already open and the technician has been commissioned. Unfortunately, the colleague hasn’t reached you yet. You’ll be called again.

Greetings Moni

[sjohnsonca]

We have been waiting over a week to be called back to schedule an appointment. Can we simply have an appointment scheduled as soon as possible? Any day or time will work.

[pRo-Marco]

I'm very sorry. Only the technicians can schedule the appointment Hopefully they will reach you today!