Slow internet

[Biosagi]

Hi Team, 

I recentas got a Vodafone Kabel connection on 16th August, 2021 in Hamburg. However, Ever since I got the connection, the internet has been constantly dropping While on video calls. Everyone i talk to on a video call complain and annoyed With me. I triad Calling the customer care but they Only speak in German so I am helpless.

[Tina]

Hello Biosagi,

welcome to our community.

Are your devices connected via lan or wifi? Do the interruptions occur all day or only at certain times?

For a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards
Tina