Severe lengthy timeouts on 400 Cable

[zieppa]

Hello there, 

Hope you don't mind me writing in English. 

I'm on a "Red Internet & Phone 400 Cable" subscription and I'm experiencing frequent and heavy timeouts during the day and even at late hours that is interrupting my work from home as well as my gaming experience. Voice/Video calls drop, games freeze, webpages don't load. 

This is not a wlan issue, I even tested this using an ethernet cable and still, the timeouts happen. Resetting the cable modem helps sometimes, but sometimes it doesn't. Not sure if it's related.

Can any of the mods please kindly look into this for me? Hope the disconnection logs are there in my profile.

Viele Grüße.

[Wallace]

Hi zieppa,

Your letter has been received and your contract will be terminated on 05.12.22.

Regards

Wallace

[zieppa]

Thank you for confirmation @Wallace. Could you please kindly let me know where & how should I return the modem?

[Tobias]

Hi @zieppa,

please return as fast as possible the modem to:

Vodafone Deutschland GmbH
c/o DHL Paket
Am Tower 222
90475 Nürnberg

Thanks & Regards

Tobias

[zieppa]

Will do. Thanks.

[Tobias]

Hi @zieppa,

can i close this thread then? 🙂

Regards

Tobias

[zieppa]

Haha, of course @Tobias.

I'm gonna miss it though. Kind of a stockholm syndrome, you know. 

Wish you all a cheerful life ahead!

[Claudia]

Hello zieppa,

if you miss us and want to give it a new try in future we will be here, waiting, wishing ;). For now I will close the thread.

Kind regards

Claudia