Router Wifi Turned Constant White On LED for Internet and Wifi but no Internet

[georgewachira]

Just recieved my vodafone router and activation code details, I went through the activation step and my router's LED lights for internet and wifi are constantly white but when I connect to the wifi there is no internet when I log into the router the connection status is as follows:

[natas666]

after connecting the router (mta) 2 the system, normally the system notices that automatically and the installation process starts - upgrading the software, provisioning of internet- and telephone-services.

after a few minutes everything should be fine.

unfortunately sometimes this "plug & play" routine doesn't work - the system does not notice that new mta is connected.

in those cases the led is white, seems 2 be fine, but this shows only that your mta has connection 2 the system - it does not mean the provisioning of the services is done !

call the support - after trying a lot of "on - off - waiting a minute - on - off"

[georgewachira]

I already tried several times restarting the router and also did a reset but to no avail. Also called Vodafone tech support several times but since I dont know any german they refered me to the forum. I would be really greatful If I could get a technician to come by my place. Ive been surviving with prepaid sim data and its surelly not cheap

[Martin59]

Hi georgewachira,

I'll take a look at it.

Can you please answer me in advance in which state you live?

Best regards, Martin

[georgewachira]

Hi @Martin59 

I live in state of Berlin.

Let me know if you need anything else

[Martin59]

Hi georgewachira,

please send me the name of the contract holder, the date of birth, the complete address and the customer number via PN .

Then leave a short info here and I'll take a look at it in detail.

Best regards, Martin