Red Internet & Phone 1000 cable not yet activated

[EC4]

I received the vodafone internet station and installed it on 17.03.2022 expecting that it will be activated immediately although the email says that it will be activated on 18.03.2022 but undortunately it is not. Can you help to fix it? Both power and WIFI led light are solid white while internet led light is continuously blinking. Tried connecting my phone to it but no internet connection is displayed. See below my details

customer number: ***

post code and region: 72764, Reutlingen BW.

Hopefully help will ne provided asap.

[R4mona]

Hi EC4,

Please excuse my late feedback. Unfortunately, we currently need a little longer to respond.

What is your situation at the moment? Is your connection working without any problems in the meantime? If not, please be so kind and send us a private message with the following data: Customer number (if available), name, address, date of birth, state and current cell phone number.

Please report back here as soon as the message is out. Then we will get an overview for you.

Kind regards,
R4mona