No internet

[Aybuke]

I have lost the internet connection for 5 hours now. I did everything in the network assistant (power on/off, cables, even factory reset) and nothing helps. The internet led is blinking red and phone led is off completely.

My customer number is XXX. I need technical assistance. I tried to call hot line but couldn't manage to reach English-speaking person. 

Any help is appreciated. 

Edit: Personal customer data removed. Team Community

Edit2: Cusrtomer number belongs to Cable contract. Moved from DSL to Cable.

[ERFD]

Hello Aybuke,

welcome to the community 🙂

I'm sorry that your connection is down. We will be happy to take a look at your connection and the problem. Please send us the customer number, name including address and date of birth of the contract holder via private message.

Write here briefly when the data has been sent.

Regards Fred